Terms & Conditions

Welcome to www.kcgadget.com. These terms and conditions outline the rules and regulations for the use of KC Gadget’s Website and services. By accessing this website and placing an order, you consent to the following terms and conditions.

Online Store Terms

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

General Conditions

KC Gadget reserves the right to refuse service to anyone for any reason at any time. Your content may be transferred unencrypted over various networks.

Products or Services

Certain products or services may be available exclusively online. We have made every effort to display our products accurately on our website.

Shipping Policy

Service Area

  • KC Gadget is pleased to offer shipping services exclusively within Peninsular Malaysia (Semenanjung Malaysia). Currently, we do not ship to Sabah, Sarawak, and Labuan. This focus allows us to streamline our operations and provide our customers in Peninsular Malaysia with the best possible service and delivery experience.

Delivery Times

  • Peninsular Malaysia (Semenanjung Malaysia): Estimated delivery times are 3-5 working days. These are estimates and are not guaranteed delivery times. We are committed to dispatching your order within 3 working days after receiving it.

Preferred Courier Service

  • Courier Service: KC Gadget partners with Gdex for all deliveries within Peninsular Malaysia. Gdex is chosen for its reliability and efficiency in delivering packages across the region.

Shipping Costs

  • Shipping fees are determined based on the size, weight, and destination of the order within Peninsular Malaysia. The total cost will be calculated and displayed during the checkout process.

Order Processing

  • Business Days: Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays in Malaysia).
  • Cut-off Times: Orders placed after the specified cut-off time will be processed the next business day. The cut-off time is communicated on our website.

Lost or Damaged Goods

  • Reporting Damages: If your order arrives damaged, please contact KC Gadget customer service immediately with photographic evidence of the damage. Claims for damaged goods must be made within a specified period after receiving the order.
  • Lost Shipments: If an order is lost in transit, KC Gadget will work with the shipping carrier to locate the package. The customer may be eligible for a replacement or refund if the package cannot be located, subject to KC Gadget’s discretion.

Changes and Cancellations

  • Order Changes: Customers wishing to change their order after it has been processed may be subject to additional shipping fees if the order has already been dispatched.
  • Cancellations: Order cancellations are subject to KC Gadget’s cancellation policy. Orders that have already been shipped cannot be cancelled and must instead be returned according to the returns policy.

Cancellation Policy

Standard Cancellations

Time Frame: Customers may request an order cancellation within 2 hours of placing the order. This brief period allows us to manage cancellations efficiently without significantly disrupting our order processing system.

Method: To request a cancellation, you may contact our customer service team either by:

  • Email: Send your cancellation request to hq@kcgadget.com with your order number and contact information.
  • WhatsApp: Directly message our customer service team via WhatsApp. Please include your order number in your message for quick reference.

Confirmation: All cancellations must be confirmed by KC Gadget to be considered valid. You will receive a confirmation of your cancellation either via email or WhatsApp, based on your chosen method of communication. This confirmation will detail the cancellation and any applicable refund information.

Pre-Order Cancellations

  • Extended Period: Cancellations for pre-orders are accepted up to 7 days before the announced shipping date.
  • Deposits: Some high-demand items may require a non-refundable deposit, clearly stated at the time of pre-ordering.

Conditions & Restrictions

  • Processed Orders: Orders that have already been processed and dispatched cannot be cancelled. We encourage customers to refer to our return policy upon receipt of such orders.
  • Custom Orders: Customized or personalized orders are not eligible for cancellation once they have entered the production stage.
  • Refunds: For successfully cancelled orders, a full refund will be issued to the original payment method within 7-14 business days, subject to your bank’s processing times.
  • Late Requests: While we strive to accommodate our customers, cancellation requests received after the 2-hour window will be evaluated on a case-by-case basis. However, we cannot guarantee the cancellation of orders that have progressed beyond the initial processing stage.

Additional Information

  • Order Modifications: If you need to modify your order, we recommend cancelling the original order within the designated period and placing a new order with the desired changes.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases

User Comments, Feedback, and Other Submissions

If you send us creative ideas, suggestions, or other materials, we may edit, copy, publish, distribute, and use any comments in any medium.

Personal Information

Our Privacy Policy governs your submission of personal information through the store.

Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to violate any laws in your jurisdiction, or to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

Disclaimer of Warranties; Limitation of Liability

The service and all products delivered to you are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind.

Changes to Terms and Conditions

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Contact Information

For more information about our terms and conditions, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@kcgadget.com or by mail using the details provided below:

KC Gadget Return Department

67, Taman Desa Impiana,

Susuran Barat,

05150 Alor Setar, Kedah.